Contact us

Last Updated: 28th May 2026

We are happy to assist you – fast, friendly and reliable. For any questions about orders, deliveries, returns, products or partnerships, please contact our service team:

Service hours: Monday–Thursday 08:00–17:00, Friday 08:00–14:30 (CET/CEST)

To help us process your request promptly, please provide (if available) your order number, the product name or SKU, and a brief description of your request.
For claims, photos of the item and the packaging are helpful.

Important Information for Third-Party Purchases
If you bought your item from a third-party retailer (such as Amazon), please contact them directly for returns or refunds. We are unable to process these.
However, if your product is damaged or has stopped working and is still within warranty, we can assist with a guarantee claim.

Postal Address
Please do not send items back without contacting us first.
Unauthorised returns may not be eligible for repair, refund, or credit.
Our address is:
Dirks-fulfillment GmbH
Cole & Mason Online Shop Returns
Stadtweide 13
46446 Emmerich
Germany